0121 464 4376
  St Paul's, Hertford Street, Balsall Heath, Birmingham, B12 8NJ

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Complaints Procedure

How to make a complaint

As an organisation, we take all complaints seriously. We have a full complaints policy and accompanying set of procedures, copies of which are available from our School Office or available to download from our Policies and Procedures page.

Initial complaints should be made to the Deputy Head, Sarah Hyde via telephone on 0121 464 4376 or via email to info@stpaulstrust.org.uk.

If the complaint is concerning the Head of School, please contact Manjit Dehal, the Chief Executive Officer of St. Paul’s Community Development Trust on 0121 464 4376.

An appeals process is included in this policy.